{"id":15861,"date":"2026-05-24T17:25:52","date_gmt":"2026-05-24T14:25:52","guid":{"rendered":"https:\/\/re-mall.store\/ww\/15861-2\/"},"modified":"2026-05-24T17:54:49","modified_gmt":"2026-05-24T14:54:49","slug":"refund-sk","status":"publish","type":"page","link":"https:\/\/re-mall.store\/ww\/refund-sk\/","title":{"rendered":"Vr\u00e1tenie tovaru, refund\u00e1cie a zru\u0161enie objedn\u00e1vky"},"content":{"rendered":"<div class=\"rml-legal-page\">\nCh\u00e1peme, \u017ee niekedy m\u00f4\u017eete potrebova\u0165 zru\u0161i\u0165 objedn\u00e1vku, nahl\u00e1si\u0165 probl\u00e9m s produktom<br \/>\nalebo po\u017eiada\u0165 o inform\u00e1cie t\u00fdkaj\u00face sa vr\u00e1tenia, v\u00fdmeny alebo refund\u00e1cie. T\u00e1to str\u00e1nka vysvet\u013euje, ako sa tak\u00e9to<br \/>\n\u017eiadosti vybavuj\u00fa.<\/p>\n<div class=\"notice\">\n<p>Upozor\u0148ujeme, \u017ee na\u0161a webov\u00e1 str\u00e1nka funguje ako online platforma na poskytovanie inform\u00e1ci\u00ed o produktoch a odosielanie \u017eiadost\u00ed.<br \/>\nKe\u010f odo\u0161lete \u017eiados\u0165 prostredn\u00edctvom na\u0161ej webovej str\u00e1nky, va\u0161e \u00fadaje m\u00f4\u017eu by\u0165 odovzdan\u00e9 partnersk\u00e9mu call centru<br \/>\nalebo dod\u00e1vate\u013eovi. Objedn\u00e1vka sa zvy\u010dajne potvrdzuje telefonicky oper\u00e1torom.<\/p>\n<p>Z tohto d\u00f4vodu zru\u0161enie objedn\u00e1vky, vr\u00e1tenie tovaru, refund\u00e1cie, v\u00fdmeny, probl\u00e9my s doru\u010den\u00edm<br \/>\na chyby produktu rie\u0161i call centrum, dod\u00e1vate\u013e alebo spolo\u010dnos\u0165, ktor\u00e1 va\u0161u objedn\u00e1vku potvrdila<br \/>\na spracovala.<\/p>\n<\/div>\n<p>Ak m\u00e1te ak\u00fdko\u013evek probl\u00e9m s objedn\u00e1vkou, najr\u00fdchlej\u0161\u00ed sp\u00f4sob rie\u0161enia je kontaktova\u0165 oper\u00e1tora,<br \/>\ncall centrum alebo dod\u00e1vate\u013ea, ktor\u00fd va\u0161u objedn\u00e1vku telefonicky potvrdil.<\/p>\n<h2>1. Zru\u0161enie objedn\u00e1vky<\/h2>\n<p>Ak ste odoslali \u017eiados\u0165, ale va\u0161a objedn\u00e1vka e\u0161te nebola telefonicky potvrden\u00e1, m\u00f4\u017eete ju zru\u0161i\u0165<br \/>\npo\u010das hovoru s oper\u00e1torom.<\/p>\n<p>Ak u\u017e bola va\u0161a objedn\u00e1vka potvrden\u00e1, kontaktujte call centrum alebo oper\u00e1tora, ktor\u00fd potvrdil<br \/>\nva\u0161u objedn\u00e1vku. Skontroluj\u00fa stav objedn\u00e1vky a ozn\u00e1mia v\u00e1m, \u010di je zru\u0161enie e\u0161te mo\u017en\u00e9.<\/p>\n<p>Ak u\u017e bola objedn\u00e1vka odoslan\u00e1 alebo doru\u010den\u00e1, zru\u0161enie u\u017e nemus\u00ed by\u0165 mo\u017en\u00e9.<br \/>\nV takom pr\u00edpade v\u00e1m oper\u00e1tor alebo dod\u00e1vate\u013e vysvetl\u00ed dostupn\u00e9 mo\u017enosti vr\u00e1tenia alebo v\u00fdmeny.<\/p>\n<h2>2. Lehota na vr\u00e1tenie<\/h2>\n<p>\u017diadosti o vr\u00e1tenie, v\u00fdmenu alebo refund\u00e1ciu by sa mali poda\u0165 do 14 dn\u00ed od prijatia produktu.<\/p>\n<p>Pred odoslan\u00edm ak\u00e9hoko\u013evek produktu sp\u00e4\u0165 kontaktujte call centrum alebo dod\u00e1vate\u013ea. Produkt nevracajte<br \/>\nbez toho, aby ste dostali pokyny na vr\u00e1tenie od oper\u00e1tora alebo dod\u00e1vate\u013ea.<\/p>\n<h2>3. Po\u0161koden\u00fd alebo chybn\u00fd produkt<\/h2>\n<p>Ak produkt doraz\u00ed po\u0161koden\u00fd, chybn\u00fd, nekompletn\u00fd alebo nepou\u017eite\u013en\u00fd, \u010do najsk\u00f4r kontaktujte call centrum<br \/>\nalebo dod\u00e1vate\u013ea.<\/p>\n<p>Po presk\u00faman\u00ed va\u0161ej \u017eiadosti m\u00f4\u017ee dod\u00e1vate\u013e alebo spolo\u010dnos\u0165, ktor\u00e1 spracovala objedn\u00e1vku, zabezpe\u010di\u0165 v\u00fdmenu,<br \/>\nrefund\u00e1ciu alebo in\u00e9 vhodn\u00e9 rie\u0161enie.<\/p>\n<p>V potvrden\u00fdch pr\u00edpadoch po\u0161koden\u00fdch alebo chybn\u00fdch produktov n\u00e1klady na sp\u00e4tn\u00e9 odoslanie hrad\u00ed dod\u00e1vate\u013e<br \/>\nalebo spolo\u010dnos\u0165, ktor\u00e1 spracovala objedn\u00e1vku.<\/p>\n<h2>4. Doru\u010den\u00fd nespr\u00e1vny produkt<\/h2>\n<p>Ak ste dostali in\u00fd produkt ne\u017e ten, ktor\u00fd bol potvrden\u00fd po\u010das telefonick\u00e9ho hovoru k objedn\u00e1vke, kontaktujte<br \/>\ncall centrum alebo dod\u00e1vate\u013ea a poskytnite \u00fadaje o svojej objedn\u00e1vke.<\/p>\n<p>Po overen\u00ed m\u00f4\u017ee dod\u00e1vate\u013e alebo spolo\u010dnos\u0165, ktor\u00e1 spracovala objedn\u00e1vku, zabezpe\u010di\u0165 v\u00fdmenu za<br \/>\nspr\u00e1vny produkt, refund\u00e1ciu alebo in\u00e9 vhodn\u00e9 rie\u0161enie.<\/p>\n<p>V potvrden\u00fdch pr\u00edpadoch, ke\u010f bol odoslan\u00fd nespr\u00e1vny produkt, n\u00e1klady na sp\u00e4tn\u00e9 odoslanie hrad\u00ed dod\u00e1vate\u013e<br \/>\nalebo spolo\u010dnos\u0165, ktor\u00e1 spracovala objedn\u00e1vku.<\/p>\n<h2>5. Zmena n\u00e1zoru alebo \u017eiados\u0165 z\u00e1kazn\u00edka<\/h2>\n<p>Ak chcete produkt vr\u00e1ti\u0165 z osobn\u00fdch d\u00f4vodov, napr\u00edklad preto, \u017ee ste si po prijat\u00ed objedn\u00e1vky zmenili n\u00e1zor,<br \/>\nkontaktujte call centrum alebo dod\u00e1vate\u013ea a overte si, \u010di je vr\u00e1tenie mo\u017en\u00e9.<\/p>\n<p>Podmienky vr\u00e1tenia m\u00f4\u017eu z\u00e1visie\u0165 od typu produktu, stavu balenia, hygienick\u00fdch po\u017eiadaviek a miestnych pravidiel pre vr\u00e1tenie.<br \/>\nV mnoh\u00fdch pr\u00edpadoch mus\u00ed by\u0165 produkt nepou\u017eit\u00fd, neotvoren\u00fd a v p\u00f4vodnom obale.<\/p>\n<p>Ak dod\u00e1vate\u013e alebo spolo\u010dnos\u0165, ktor\u00e1 spracovala objedn\u00e1vku, nepotvrd\u00ed inak, z\u00e1kazn\u00edk m\u00f4\u017ee by\u0165 v tak\u00fdchto pr\u00edpadoch zodpovedn\u00fd<br \/>\nza n\u00e1klady na sp\u00e4tn\u00e9 odoslanie.<\/p>\n<h2>6. Ako po\u017eiada\u0165 o vr\u00e1tenie, v\u00fdmenu alebo refund\u00e1ciu<\/h2>\n<p>Ak chcete po\u017eiada\u0165 o vr\u00e1tenie, v\u00fdmenu alebo refund\u00e1ciu, kontaktujte call centrum, oper\u00e1tora alebo dod\u00e1vate\u013ea, ktor\u00fd potvrdil<br \/>\nva\u0161u objedn\u00e1vku.<\/p>\n<p>Pr\u00edslu\u0161n\u00e9 kontaktn\u00e9 \u00fadaje zvy\u010dajne n\u00e1jdete v potvrden\u00ed objedn\u00e1vky, na bal\u00edku, v doru\u010dovac\u00edch dokumentoch<br \/>\nalebo pomocou telef\u00f3nneho \u010d\u00edsla, z ktor\u00e9ho v\u00e1s oper\u00e1tor kontaktoval.<\/p>\n<p>Oper\u00e1tor alebo dod\u00e1vate\u013e v\u00e1s m\u00f4\u017ee po\u017eiada\u0165 o uvedenie v\u00e1\u0161ho mena, telef\u00f3nneho \u010d\u00edsla pou\u017eit\u00e9ho pri objedn\u00e1vke, n\u00e1zvu produktu,<br \/>\ninform\u00e1ci\u00ed o doru\u010den\u00ed, fotografi\u00ed produktu alebo balenia a stru\u010dn\u00e9ho opisu probl\u00e9mu.<\/p>\n<h2>7. \u010cas spracovania refund\u00e1cie<\/h2>\n<p>Schv\u00e1len\u00e9 vr\u00e1tenia, v\u00fdmeny a refund\u00e1cie sa zvy\u010dajne spracuj\u00fa do 14 pracovn\u00fdch dn\u00ed po tom, ako dod\u00e1vate\u013e<br \/>\nalebo call centrum presk\u00fama \u017eiados\u0165 a dostane v\u0161etky po\u017eadovan\u00e9 inform\u00e1cie.<\/p>\n<p>Oper\u00e1tor alebo dod\u00e1vate\u013e, ktor\u00fd spracoval va\u0161u objedn\u00e1vku, v\u00e1s bude informova\u0165 o \u010fal\u0161\u00edch krokoch, po\u017eadovan\u00fdch podmienkach vr\u00e1tenia<br \/>\na o\u010dak\u00e1vanom term\u00edne pre v\u00e1\u0161 konkr\u00e9tny pr\u00edpad.<\/p>\n<h2>8. N\u00e1klady na sp\u00e4tn\u00e9 odoslanie<\/h2>\n<p>N\u00e1klady na sp\u00e4tn\u00e9 odoslanie z\u00e1visia od d\u00f4vodu vr\u00e1tenia:<\/p>\n<ul>\n<li><strong>Po\u0161koden\u00fd alebo chybn\u00fd produkt:<\/strong> sp\u00e4tn\u00e9 odoslanie hrad\u00ed dod\u00e1vate\u013e alebo spolo\u010dnos\u0165,<br \/>\nktor\u00e1 spracovala objedn\u00e1vku, po potvrden\u00ed probl\u00e9mu.<\/li>\n<li><strong>Doru\u010den\u00fd nespr\u00e1vny produkt:<\/strong> sp\u00e4tn\u00e9 odoslanie hrad\u00ed dod\u00e1vate\u013e alebo spolo\u010dnos\u0165,<br \/>\nktor\u00e1 spracovala objedn\u00e1vku, po potvrden\u00ed probl\u00e9mu.<\/li>\n<li><strong>Zmena n\u00e1zoru alebo osobn\u00e9 d\u00f4vody:<\/strong> z\u00e1kazn\u00edk m\u00f4\u017ee by\u0165 zodpovedn\u00fd za n\u00e1klady na sp\u00e4tn\u00e9 odoslanie,<br \/>\nak dod\u00e1vate\u013e nepotvrd\u00ed inak.<\/li>\n<\/ul>\n<p>Pros\u00edm, neposielajte \u017eiadny produkt sp\u00e4\u0165, k\u00fdm nedostanete pokyny na vr\u00e1tenie od oper\u00e1tora alebo dod\u00e1vate\u013ea.<\/p>\n<h2>9. Ak sa nem\u00f4\u017eete spoji\u0165 s call centrom<\/h2>\n<p>Ak sa nem\u00f4\u017eete spoji\u0165 s oper\u00e1torom, call centrom alebo dod\u00e1vate\u013eom, m\u00f4\u017eete n\u00e1s kontaktova\u0165 e-mailom. Urob\u00edme<br \/>\nv\u0161etko, \u010do je v na\u0161ich sil\u00e1ch, aby sme v\u00e1m pomohli identifikova\u0165 pr\u00edslu\u0161n\u00e9ho partnera alebo va\u0161u \u017eiados\u0165 pr\u00edpadne post\u00fapili \u010falej.<\/p>\n<div class=\"contact-box\">\n<p><strong>Kontaktn\u00fd e-mail:<\/strong><br \/>\n<a href=\"mailto:support@re-mall.store\">support@re-mall.store<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u00e1peme, \u017ee niekedy m\u00f4\u017eete potrebova\u0165 zru\u0161i\u0165 objedn\u00e1vku, nahl\u00e1si\u0165 probl\u00e9m s produktom alebo po\u017eiada\u0165 o inform\u00e1cie t\u00fdkaj\u00face sa vr\u00e1tenia, v\u00fdmeny alebo refund\u00e1cie. T\u00e1to str\u00e1nka vysvet\u013euje, ako sa tak\u00e9to \u017eiadosti vybavuj\u00fa. Upozor\u0148ujeme, \u017ee na\u0161a webov\u00e1 str\u00e1nka funguje ako online platforma na poskytovanie inform\u00e1ci\u00ed o produktoch a odosielanie \u017eiadost\u00ed. Ke\u010f odo\u0161lete \u017eiados\u0165 prostredn\u00edctvom na\u0161ej webovej str\u00e1nky, va\u0161e \u00fadaje [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-15861","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/pages\/15861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/comments?post=15861"}],"version-history":[{"count":3,"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/pages\/15861\/revisions"}],"predecessor-version":[{"id":16004,"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/pages\/15861\/revisions\/16004"}],"wp:attachment":[{"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/media?parent=15861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}