{"id":15872,"date":"2026-05-24T17:27:00","date_gmt":"2026-05-24T14:27:00","guid":{"rendered":"https:\/\/re-mall.store\/ww\/15872-2\/"},"modified":"2026-05-24T17:57:29","modified_gmt":"2026-05-24T14:57:29","slug":"refund","status":"publish","type":"page","link":"https:\/\/re-mall.store\/ww\/refund\/","title":{"rendered":"Returns, Refunds and Order Cancellation"},"content":{"rendered":"
\nWe understand that sometimes you may need to cancel an order, report a problem with a product,
\nor request information about a return, replacement, or refund. This page explains how such
\nrequests are handled.<\/p>\n
\n

Please note that our website works as an online product information and request platform.
\nWhen you submit a request on our website, your details may be passed to a partner call center
\nor supplier. The order is usually confirmed by phone with an operator.<\/p>\n

For this reason, order cancellations, returns, refunds, replacements, delivery issues,
\nand product defects are handled by the call center, supplier, or company that confirmed
\nand processed your order.<\/p>\n<\/div>\n

If you have any issue with your order, the fastest way to resolve it is to contact the operator,
\ncall center, or supplier that confirmed your order by phone.<\/p>\n

1. Order Cancellation<\/h2>\n

If you submitted a request but your order has not yet been confirmed by phone, you can cancel it
\nduring the call with the operator.<\/p>\n

If your order has already been confirmed, please contact the call center or operator who confirmed
\nyour order. They will check the order status and tell you whether cancellation is still possible.<\/p>\n

If the order has already been shipped or delivered, cancellation may no longer be possible.
\nIn that case, the operator or supplier will explain the available return or replacement options.<\/p>\n

2. Return Window<\/h2>\n

Return, replacement, or refund requests should be submitted within 14 days after receiving the product.<\/p>\n

Please contact the call center or supplier before sending any product back. Do not return the product
\nwithout receiving return instructions from the operator or supplier.<\/p>\n

3. Damaged or Defective Product<\/h2>\n

If the product arrives damaged, defective, incomplete, or unusable, please contact the call center
\nor supplier as soon as possible.<\/p>\n

After reviewing your request, the supplier or company that processed the order may arrange a replacement,
\nrefund, or another suitable solution.<\/p>\n

In confirmed cases of damaged or defective products, the return shipping cost is covered by the supplier
\nor the company that processed the order.<\/p>\n

4. Wrong Product Received<\/h2>\n

If you received a different product from the one confirmed during the order call, please contact the
\ncall center or supplier and provide your order details.<\/p>\n

After verification, the supplier or company that processed the order may arrange a replacement with
\nthe correct product, a refund, or another suitable solution.<\/p>\n

In confirmed cases where the wrong product was sent, the return shipping cost is covered by the supplier
\nor the company that processed the order.<\/p>\n

5. Change of Mind or Customer Request<\/h2>\n

If you want to return a product for personal reasons, such as changing your mind after receiving the order,
\nplease contact the call center or supplier to check whether a return is possible.<\/p>\n

Return conditions may depend on the product type, package condition, hygiene requirements, and local return rules.
\nIn many cases, the product must be unused, unopened, and in its original packaging.<\/p>\n

Unless otherwise confirmed by the supplier or the company that processed the order, the customer may be responsible
\nfor the return shipping cost in such cases.<\/p>\n

6. How to Request a Return, Replacement, or Refund<\/h2>\n

To request a return, replacement, or refund, please contact the call center, operator, or supplier that confirmed
\nyour order.<\/p>\n

You can usually find the relevant contact details in the order confirmation, on the package, in the delivery
\ndocuments, or by using the phone number from which the operator contacted you.<\/p>\n

The operator or supplier may ask you to provide your name, phone number used for the order, product name,
\ndelivery information, photos of the product or package, and a short description of the issue.<\/p>\n

7. Refund Processing Time<\/h2>\n

Approved returns, replacements, and refunds are usually processed within up to 14 working days after the supplier
\nor call center has reviewed the request and received all required information.<\/p>\n

The operator or supplier who processed your order will inform you about the next steps, required return conditions,
\nand the expected timeline for your specific case.<\/p>\n

8. Return Shipping Costs<\/h2>\n

Return shipping costs depend on the reason for the return:<\/p>\n