{"id":15876,"date":"2026-05-24T17:27:20","date_gmt":"2026-05-24T14:27:20","guid":{"rendered":"https:\/\/re-mall.store\/ww\/15876-2\/"},"modified":"2026-05-24T17:50:14","modified_gmt":"2026-05-24T14:50:14","slug":"refund-cs","status":"publish","type":"page","link":"https:\/\/re-mall.store\/ww\/refund-cs\/","title":{"rendered":"Vr\u00e1cen\u00ed zbo\u017e\u00ed, refundace a zru\u0161en\u00ed objedn\u00e1vky"},"content":{"rendered":"<div class=\"rml-legal-page\">\nCh\u00e1peme, \u017ee n\u011bkdy m\u016f\u017eete pot\u0159ebovat zru\u0161it objedn\u00e1vku, nahl\u00e1sit probl\u00e9m s produktem<br \/>\nnebo po\u017e\u00e1dat o informace ohledn\u011b vr\u00e1cen\u00ed, v\u00fdm\u011bny \u010di refundace. Tato str\u00e1nka vysv\u011btluje, jak jsou takov\u00e9<br \/>\n\u017e\u00e1dosti zpracov\u00e1v\u00e1ny.<\/p>\n<div class=\"notice\">\n<p>Upozor\u0148ujeme, \u017ee n\u00e1\u0161 web funguje jako online platforma pro informace o produktech a odes\u00edl\u00e1n\u00ed \u017e\u00e1dost\u00ed.<br \/>\nKdy\u017e ode\u0161lete \u017e\u00e1dost prost\u0159ednictv\u00edm na\u0161eho webu, mohou b\u00fdt va\u0161e \u00fadaje p\u0159ed\u00e1ny partnersk\u00e9mu call centru<br \/>\nnebo dodavateli. Objedn\u00e1vka je obvykle potvrzena telefonicky oper\u00e1torem.<\/p>\n<p>Z tohoto d\u016fvodu zru\u0161en\u00ed objedn\u00e1vky, vr\u00e1cen\u00ed zbo\u017e\u00ed, refundace, v\u00fdm\u011bny, probl\u00e9my s doru\u010den\u00edm<br \/>\na vady produktu \u0159e\u0161\u00ed call centrum, dodavatel nebo spole\u010dnost, kter\u00e1 va\u0161i objedn\u00e1vku potvrdila<br \/>\na zpracovala.<\/p>\n<\/div>\n<p>Pokud m\u00e1te s objedn\u00e1vkou jak\u00fdkoli probl\u00e9m, nejrychlej\u0161\u00edm zp\u016fsobem \u0159e\u0161en\u00ed je kontaktovat oper\u00e1tora,<br \/>\ncall centrum nebo dodavatele, kter\u00fd va\u0161i objedn\u00e1vku telefonicky potvrdil.<\/p>\n<h2>1. Zru\u0161en\u00ed objedn\u00e1vky<\/h2>\n<p>Pokud jste odeslali \u017e\u00e1dost, ale va\u0161e objedn\u00e1vka je\u0161t\u011b nebyla telefonicky potvrzena, m\u016f\u017eete ji zru\u0161it<br \/>\nb\u011bhem hovoru s oper\u00e1torem.<\/p>\n<p>Pokud ji\u017e byla va\u0161e objedn\u00e1vka potvrzena, kontaktujte call centrum nebo oper\u00e1tora, kter\u00fd va\u0161i<br \/>\nobjedn\u00e1vku potvrdil. Zkontroluj\u00ed stav objedn\u00e1vky a sd\u011bl\u00ed v\u00e1m, zda je zru\u0161en\u00ed st\u00e1le mo\u017en\u00e9.<\/p>\n<p>Pokud ji\u017e byla objedn\u00e1vka odesl\u00e1na nebo doru\u010dena, zru\u0161en\u00ed u\u017e nemus\u00ed b\u00fdt mo\u017en\u00e9.<br \/>\nV takov\u00e9m p\u0159\u00edpad\u011b v\u00e1m oper\u00e1tor nebo dodavatel vysv\u011btl\u00ed dostupn\u00e9 mo\u017enosti vr\u00e1cen\u00ed nebo v\u00fdm\u011bny.<\/p>\n<h2>2. Lh\u016fta pro vr\u00e1cen\u00ed<\/h2>\n<p>\u017d\u00e1dosti o vr\u00e1cen\u00ed, v\u00fdm\u011bnu nebo refundaci by m\u011bly b\u00fdt pod\u00e1ny do 14 dn\u016f od obdr\u017een\u00ed produktu.<\/p>\n<p>P\u0159ed odesl\u00e1n\u00edm jak\u00e9hokoli produktu zp\u011bt pros\u00edm kontaktujte call centrum nebo dodavatele. Nevracejte produkt<br \/>\nbez obdr\u017een\u00ed pokyn\u016f k vr\u00e1cen\u00ed od oper\u00e1tora nebo dodavatele.<\/p>\n<h2>3. Po\u0161kozen\u00fd nebo vadn\u00fd produkt<\/h2>\n<p>Pokud produkt doraz\u00ed po\u0161kozen\u00fd, vadn\u00fd, nekompletn\u00ed nebo nepou\u017eiteln\u00fd, kontaktujte co nejd\u0159\u00edve call centrum<br \/>\nnebo dodavatele.<\/p>\n<p>Po posouzen\u00ed va\u0161\u00ed \u017e\u00e1dosti m\u016f\u017ee dodavatel nebo spole\u010dnost, kter\u00e1 objedn\u00e1vku zpracovala, zajistit v\u00fdm\u011bnu,<br \/>\nrefundaci nebo jin\u00e9 vhodn\u00e9 \u0159e\u0161en\u00ed.<\/p>\n<p>V potvrzen\u00fdch p\u0159\u00edpadech po\u0161kozen\u00fdch nebo vadn\u00fdch produkt\u016f hrad\u00ed n\u00e1klady na zp\u011btn\u00e9 odesl\u00e1n\u00ed dodavatel<br \/>\nnebo spole\u010dnost, kter\u00e1 objedn\u00e1vku zpracovala.<\/p>\n<h2>4. Obdr\u017een\u00ed nespr\u00e1vn\u00e9ho produktu<\/h2>\n<p>Pokud jste obdr\u017eeli jin\u00fd produkt ne\u017e ten, kter\u00fd byl potvrzen b\u011bhem telefonick\u00e9ho hovoru k objedn\u00e1vce, kontaktujte<br \/>\ncall centrum nebo dodavatele a poskytn\u011bte \u00fadaje o sv\u00e9 objedn\u00e1vce.<\/p>\n<p>Po ov\u011b\u0159en\u00ed m\u016f\u017ee dodavatel nebo spole\u010dnost, kter\u00e1 objedn\u00e1vku zpracovala, zajistit v\u00fdm\u011bnu za<br \/>\nspr\u00e1vn\u00fd produkt, refundaci nebo jin\u00e9 vhodn\u00e9 \u0159e\u0161en\u00ed.<\/p>\n<p>V potvrzen\u00fdch p\u0159\u00edpadech, kdy byl zasl\u00e1n nespr\u00e1vn\u00fd produkt, hrad\u00ed n\u00e1klady na zp\u011btn\u00e9 odesl\u00e1n\u00ed dodavatel<br \/>\nnebo spole\u010dnost, kter\u00e1 objedn\u00e1vku zpracovala.<\/p>\n<h2>5. Zm\u011bna n\u00e1zoru nebo \u017e\u00e1dost z\u00e1kazn\u00edka<\/h2>\n<p>Pokud chcete produkt vr\u00e1tit z osobn\u00edch d\u016fvod\u016f, nap\u0159\u00edklad kv\u016fli zm\u011bn\u011b n\u00e1zoru po obdr\u017een\u00ed objedn\u00e1vky,<br \/>\nkontaktujte call centrum nebo dodavatele a ov\u011b\u0159te, zda je vr\u00e1cen\u00ed mo\u017en\u00e9.<\/p>\n<p>Podm\u00ednky vr\u00e1cen\u00ed mohou z\u00e1viset na typu produktu, stavu balen\u00ed, hygienick\u00fdch po\u017eadavc\u00edch a m\u00edstn\u00edch pravidlech pro vr\u00e1cen\u00ed.<br \/>\nV mnoha p\u0159\u00edpadech mus\u00ed b\u00fdt produkt nepou\u017eit\u00fd, neotev\u0159en\u00fd a v p\u016fvodn\u00edm obalu.<\/p>\n<p>Pokud dodavatel nebo spole\u010dnost, kter\u00e1 objedn\u00e1vku zpracovala, nepotvrd\u00ed jinak, m\u016f\u017ee b\u00fdt z\u00e1kazn\u00edk v takov\u00fdch p\u0159\u00edpadech odpov\u011bdn\u00fd<br \/>\nza n\u00e1klady na zp\u011btn\u00e9 odesl\u00e1n\u00ed.<\/p>\n<h2>6. Jak po\u017e\u00e1dat o vr\u00e1cen\u00ed, v\u00fdm\u011bnu nebo refundaci<\/h2>\n<p>Chcete-li po\u017e\u00e1dat o vr\u00e1cen\u00ed, v\u00fdm\u011bnu nebo refundaci, kontaktujte call centrum, oper\u00e1tora nebo dodavatele, kter\u00fd potvrdil<br \/>\nva\u0161i objedn\u00e1vku.<\/p>\n<p>P\u0159\u00edslu\u0161n\u00e9 kontaktn\u00ed \u00fadaje obvykle najdete v potvrzen\u00ed objedn\u00e1vky, na bal\u00edku, v doru\u010dovac\u00edch dokumentech<br \/>\nnebo pomoc\u00ed telefonn\u00edho \u010d\u00edsla, ze kter\u00e9ho v\u00e1s oper\u00e1tor kontaktoval.<\/p>\n<p>Oper\u00e1tor nebo dodavatel v\u00e1s m\u016f\u017ee po\u017e\u00e1dat o uveden\u00ed jm\u00e9na, telefonn\u00edho \u010d\u00edsla pou\u017eit\u00e9ho p\u0159i objedn\u00e1vce, n\u00e1zvu produktu,<br \/>\ninformac\u00ed o doru\u010den\u00ed, fotografi\u00ed produktu nebo balen\u00ed a stru\u010dn\u00e9ho popisu probl\u00e9mu.<\/p>\n<h2>7. Doba zpracov\u00e1n\u00ed refundace<\/h2>\n<p>Schv\u00e1len\u00e1 vr\u00e1cen\u00ed, v\u00fdm\u011bny a refundace jsou obvykle zpracov\u00e1ny do 14 pracovn\u00edch dn\u016f pot\u00e9, co dodavatel<br \/>\nnebo call centrum posoud\u00ed \u017e\u00e1dost a obdr\u017e\u00ed v\u0161echny po\u017eadovan\u00e9 informace.<\/p>\n<p>Oper\u00e1tor nebo dodavatel, kter\u00fd va\u0161i objedn\u00e1vku zpracoval, v\u00e1s bude informovat o dal\u0161\u00edch kroc\u00edch, po\u017eadovan\u00fdch podm\u00ednk\u00e1ch vr\u00e1cen\u00ed<br \/>\na o\u010dek\u00e1van\u00e9m term\u00ednu pro v\u00e1\u0161 konkr\u00e9tn\u00ed p\u0159\u00edpad.<\/p>\n<h2>8. N\u00e1klady na zp\u011btn\u00e9 odesl\u00e1n\u00ed<\/h2>\n<p>N\u00e1klady na zp\u011btn\u00e9 odesl\u00e1n\u00ed z\u00e1vis\u00ed na d\u016fvodu vr\u00e1cen\u00ed:<\/p>\n<ul>\n<li><strong>Po\u0161kozen\u00fd nebo vadn\u00fd produkt:<\/strong> zp\u011btn\u00e9 odesl\u00e1n\u00ed hrad\u00ed dodavatel nebo spole\u010dnost,<br \/>\nkter\u00e1 objedn\u00e1vku zpracovala, po potvrzen\u00ed probl\u00e9mu.<\/li>\n<li><strong>Obdr\u017een\u00ed nespr\u00e1vn\u00e9ho produktu:<\/strong> zp\u011btn\u00e9 odesl\u00e1n\u00ed hrad\u00ed dodavatel nebo spole\u010dnost,<br \/>\nkter\u00e1 objedn\u00e1vku zpracovala, po potvrzen\u00ed probl\u00e9mu.<\/li>\n<li><strong>Zm\u011bna n\u00e1zoru nebo osobn\u00ed d\u016fvody:<\/strong> z\u00e1kazn\u00edk m\u016f\u017ee n\u00e9st n\u00e1klady na zp\u011btn\u00e9 odesl\u00e1n\u00ed,<br \/>\npokud dodavatel nepotvrd\u00ed jinak.<\/li>\n<\/ul>\n<p>Neodes\u00edlejte pros\u00edm \u017e\u00e1dn\u00fd produkt zp\u011bt, dokud neobdr\u017e\u00edte pokyny k vr\u00e1cen\u00ed od oper\u00e1tora nebo dodavatele.<\/p>\n<h2>9. Pokud se nem\u016f\u017eete dovolat call centru<\/h2>\n<p>Pokud se nem\u016f\u017eete spojit s oper\u00e1torem, call centrem nebo dodavatelem, m\u016f\u017eete n\u00e1s kontaktovat e-mailem. Ud\u011bl\u00e1me<br \/>\nmaximum, abychom v\u00e1m pomohli identifikovat p\u0159\u00edslu\u0161n\u00e9ho partnera nebo va\u0161i \u017e\u00e1dost p\u0159\u00edpadn\u011b p\u0159edali d\u00e1l.<\/p>\n<div class=\"contact-box\">\n<p><strong>Kontaktn\u00ed e-mail:<\/strong><br \/>\n<a href=\"mailto:support@re-mall.store\">support@re-mall.store<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u00e1peme, \u017ee n\u011bkdy m\u016f\u017eete pot\u0159ebovat zru\u0161it objedn\u00e1vku, nahl\u00e1sit probl\u00e9m s produktem nebo po\u017e\u00e1dat o informace ohledn\u011b vr\u00e1cen\u00ed, v\u00fdm\u011bny \u010di refundace. Tato str\u00e1nka vysv\u011btluje, jak jsou takov\u00e9 \u017e\u00e1dosti zpracov\u00e1v\u00e1ny. Upozor\u0148ujeme, \u017ee n\u00e1\u0161 web funguje jako online platforma pro informace o produktech a odes\u00edl\u00e1n\u00ed \u017e\u00e1dost\u00ed. Kdy\u017e ode\u0161lete \u017e\u00e1dost prost\u0159ednictv\u00edm na\u0161eho webu, mohou b\u00fdt va\u0161e \u00fadaje p\u0159ed\u00e1ny partnersk\u00e9mu [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-15876","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/pages\/15876","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/comments?post=15876"}],"version-history":[{"count":3,"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/pages\/15876\/revisions"}],"predecessor-version":[{"id":15979,"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/pages\/15876\/revisions\/15979"}],"wp:attachment":[{"href":"https:\/\/re-mall.store\/ww\/wp-json\/wp\/v2\/media?parent=15876"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}