This page explains how delivery and payment are handled for requests submitted through our website.
Please note that our website works as an online product information and request platform. When you submit a request on our website, your details may be passed to a partner call center or supplier. The order is usually confirmed by phone with an operator. Delivery, payment method, delivery cost, and final order details are confirmed during this call before the order is processed.
How orders are confirmed
After you submit a request, an operator may contact you by phone to confirm the product, quantity, delivery address, delivery cost, payment method, and expected delivery time.
No final order is completed until the details are confirmed with the operator. If the delivery cost, payment method, or delivery conditions are not suitable for you, you can decline or cancel the order during the confirmation call.
Delivery time
Delivery usually takes 1–5 working days after the order has been confirmed by phone with the operator.
The exact delivery time may depend on your country, city, product availability, courier service, public holidays, and local delivery conditions. The operator will confirm the expected delivery time for your specific order during the call.
Delivery costs
Delivery costs may depend on the country, delivery address, product, supplier, and available courier service.
The final delivery cost is confirmed by the operator before the order is processed. You will be informed about any delivery cost before confirming the order by phone.
If the delivery cost is not acceptable to you, you can refuse to confirm the order during the call.
Payment methods
Available payment methods may depend on the supplier, country, and courier service.
In many cases, payment may be available in cash upon receipt of the goods. Card payment may also be available in some cases if offered by the supplier or courier service.
Please confirm the available payment method with the operator before completing the order.
Cash on delivery
Where available, cash on delivery means that you pay for the order when you receive the goods from the courier or delivery representative.
The operator will confirm whether cash on delivery is available for your country and order.
Delivery address and contact details
Please make sure that your phone number and delivery address are correct when speaking with the operator. Incorrect contact details or an incomplete address may delay delivery or make delivery impossible.
Delivery issues
If you have a problem with delivery, cannot reach the courier, or need to update your delivery details after order confirmation, please contact the operator, call center, or supplier that confirmed your order.
You can usually find the relevant contact details in the order confirmation, on the package, in the delivery documents, or by using the phone number from which the operator contacted you.