or request information about a return, replacement, or refund. This page explains how such
requests are handled.
Please note that our website works as an online product information and request platform.
When you submit a request on our website, your details may be passed to a partner call center
or supplier. The order is usually confirmed by phone with an operator.
For this reason, order cancellations, returns, refunds, replacements, delivery issues,
and product defects are handled by the call center, supplier, or company that confirmed
and processed your order.
If you have any issue with your order, the fastest way to resolve it is to contact the operator,
call center, or supplier that confirmed your order by phone.
1. Order Cancellation
If you submitted a request but your order has not yet been confirmed by phone, you can cancel it
during the call with the operator.
If your order has already been confirmed, please contact the call center or operator who confirmed
your order. They will check the order status and tell you whether cancellation is still possible.
If the order has already been shipped or delivered, cancellation may no longer be possible.
In that case, the operator or supplier will explain the available return or replacement options.
2. Return Window
Return, replacement, or refund requests should be submitted within 14 days after receiving the product.
Please contact the call center or supplier before sending any product back. Do not return the product
without receiving return instructions from the operator or supplier.
3. Damaged or Defective Product
If the product arrives damaged, defective, incomplete, or unusable, please contact the call center
or supplier as soon as possible.
After reviewing your request, the supplier or company that processed the order may arrange a replacement,
refund, or another suitable solution.
In confirmed cases of damaged or defective products, the return shipping cost is covered by the supplier
or the company that processed the order.
4. Wrong Product Received
If you received a different product from the one confirmed during the order call, please contact the
call center or supplier and provide your order details.
After verification, the supplier or company that processed the order may arrange a replacement with
the correct product, a refund, or another suitable solution.
In confirmed cases where the wrong product was sent, the return shipping cost is covered by the supplier
or the company that processed the order.
5. Change of Mind or Customer Request
If you want to return a product for personal reasons, such as changing your mind after receiving the order,
please contact the call center or supplier to check whether a return is possible.
Return conditions may depend on the product type, package condition, hygiene requirements, and local return rules.
In many cases, the product must be unused, unopened, and in its original packaging.
Unless otherwise confirmed by the supplier or the company that processed the order, the customer may be responsible
for the return shipping cost in such cases.
6. How to Request a Return, Replacement, or Refund
To request a return, replacement, or refund, please contact the call center, operator, or supplier that confirmed
your order.
You can usually find the relevant contact details in the order confirmation, on the package, in the delivery
documents, or by using the phone number from which the operator contacted you.
The operator or supplier may ask you to provide your name, phone number used for the order, product name,
delivery information, photos of the product or package, and a short description of the issue.
7. Refund Processing Time
Approved returns, replacements, and refunds are usually processed within up to 14 working days after the supplier
or call center has reviewed the request and received all required information.
The operator or supplier who processed your order will inform you about the next steps, required return conditions,
and the expected timeline for your specific case.
8. Return Shipping Costs
Return shipping costs depend on the reason for the return:
- Damaged or defective product: return shipping is covered by the supplier or the company
that processed the order after the issue is confirmed. - Wrong product received: return shipping is covered by the supplier or the company
that processed the order after the issue is confirmed. - Change of mind or personal reasons: the customer may be responsible for the return shipping cost,
unless the supplier confirms otherwise.
Please do not send any product back before receiving return instructions from the operator or supplier.
9. If You Cannot Reach the Call Center
If you are unable to contact the operator, call center, or supplier, you may contact us by email. We will do our
best to help you identify the relevant partner or forward your request where possible.
Contact email:
[email protected]